• To supervise service delivery of SPs ( service personnel ) on daily basis 

• To monitor call pendency of every SP on daily basis 

• To take corrective action on pending calls in order to ensure timely closure 

• To provide CBS installation trainings to SPs

• To ensure spare parts availability with each ASP 

• To review requirement of spare parts of each ASP based on consumption trends on monthly basis 

• To take corrective actions on gaps found in MSL maintenance of spare parts with ASPs

• To ensure achievement of PMC sales target

• To check quality of PMC service deliveries done by SPs 

• To provide proactive installation support to projects & keep record at each stage 

• To provide proactive installation pre-operative guidance to 100% customers 

• To visit sites during installation process 

• To organise service camps at projects sites 

• To visit sites during service camps 

• To resolve customers complaints as per defined CC timelines 

• To track & monitor franchisee wise call quality 

• To personally visit unsatisfied customers and close loop 

• To ensure that customers satisfaction to be more than 95% 

• To manage spare parts and ensure that every replaced part is returned to factory within committed timelines 

• To visit dealers counters in the territory 

• To resolve issues of dealers related to customer care 

• To assess dealers plumbers confidence on Jaquar products installation 

• To provide CBS installation trainings to dealers plumbers  to develop them for carrying out quality installations