• To engage customers who come to OC, make them comfortable in OC & educate them on CLS
• To explain CLS to the customers in OC as per their requirement
• To ensure customers are properly followed up till installation of the products after their visit to OC
• To ensure customer satisfaction as targeted
JOB PROFILE
• To educate every walk in customer on CLS
•
To make every customer aware about complete product details of CLS, our
USPs, competition benchmarking & value to the customers
•
To understand the needs of the customers and guide them about Jaquars
range of complete lighting solutions & how CLS can fulfill those
needs
• To educate customers about our dealers network & sales process
• To support customers in locating the nearest dealer for their convenience
• To provide customers leads to the sales team
• To ensure that the customers are properly followed by sales team from first meeting till maturity or conversion to sales
• To ensure targeted conversion of customers into sales
• To educate customers on new lighting products launched by the company
• To ensure contribution of new lighting products into sales as per defined targets
• To display Jaquar lighting products at OC as per VM guidelines and in defined time limits
• To ensure cleanliness & upkeep of highest standard at OC
• To share customer feedback on product display with VM
• To manage lighting inventory at OC
• To take stock with accounts as per agreed timelines
• To ensure 100% stock matches between system stock & physical stock
• To ensure that customers satisfaction to be more than ---- %
• To ensure CLS revenue generation for different verticals as per defined targets
FUNCTIONAL REQUIREMENTS
• Have prior experience in luxury retail, high end selling
• Have earlier worked with the concept of need creation
• Prior experience in explaining product concepts and converting customer leads
• Exposure of creating brand presence • Exposure to concept selling
• Market awareness and competitor mapping
• Strong follow ups
